Bad Service and absolutely disgusting service delivery

Service is terrible and always is a let down. Their ATM's swallowed my money x4 times . The one online consultant told me to give her a ATM serial number. As a customer I was never told to get a serial number of an ATM when I app**** for a bank account with them. They never return calls. They told me they will open a case for service. It seems like 3 months nothing was done. Their app is not taking transactions. When you purchase airtime they don't take the purchase amount. Then it suddenly takes it after you closed the app. It would then have taken the amount of times you tried to do the purchase.