Bad service all day everyday

<p>You know, i'm starting to think i'm expecting too much from standard bank just from expecting them to deliver on promises. Firstly you are on hold for no less than 15-20 minutes everytime you call, then they promise to get back to you and it never happens. So i firstly spoke to Khutjo who said to me he would contact the woodmead branch to get in touch with me about opening an account at my workplace. Then i spoke to Thabiso, who hung up on me (but let's call it technical glitches), then i spoke to Mthokozisi who said to me there is no such thing, they can open an account for me on the phone however i would need to collect the cards or pay a fee for the card to be delivered to me, once again another call was logged and the ref number for that is ********** 237, guess what? almost 2 weeks later no call from a single person. I also had a call logged to have my interest rate fixed, a lady called me, and when i asked her why the interest is what it is, she told me she doesn't know, thats the figure given to her by her supervisor (is this a normal excuse to not know a reason for something?) reference number for that was ********** 519, i then asked her to please ask someone who does know to give me a call, and guess what? I am still waiting for that call. I do not understand how such a huge organisation manages to demonstrate such incompetence all the time, consultants who lack product knowledge as well as interest in their job, and i assume because there are no repurcussions for this, they continue to treat us this way. Honestly, i dont know how people who have longer term loans or business accounts with you guys cope.</p>