Bad Service again

Hi Standard Bank,

What is alarming is that despite my complaint, I received a call from Alex Sithole from Standard Bank collections who was not aware of the history of the complaint above. Instead of understanding the issue, Alex went on to demand that I pay outstanding fees on my account. In addition he was rude and abrupt and mentioned that I should call departments e.g homeloans to resolve my queries. I mentioned to him that a lady by the Name of Mary Lokhele was trying to resolve my query and he should follow up with her. Again, he was rude and abrupt and mentioned that I will be receiving another call from collections....Wow! for 8 years of being a loyal customer to this bank, Clearly no one has an idea of Customer service and how to resolve customer complaints...