CM
Charmaine M
1 reviews | Active since Jul 2011
29 Oct 2015, 16:33
Bad service again
After lodging a complaint for not getting any response for two weeks, I finally get a response and send back the information that Christine Mpofu asked for. It's now 3 days later and no response again.<br> Does it really take 3 days to get information off a computer?<br> I have also sent messages via the FB page and even though I received a response, I received no help.<br> Seriously Standard Bank, I have been a customer for many many years and you have made your share of interest off me. Is this too much to ask?
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Replies (1)
Standard Bank's replyOfficial
02 Nov 2015, 12:29Hello kamelein,
We thank you for your posting, thus allowing us an opportunity to address your complaint. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per email sent to you earlier today, this matter has been addressed and clarity provided regarding the way forward.
Thank you for taking time to bring this complaint to our attention.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We thank you for your posting, thus allowing us an opportunity to address your complaint. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per email sent to you earlier today, this matter has been addressed and clarity provided regarding the way forward.
Thank you for taking time to bring this complaint to our attention.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply02 Nov 2015, 12:29
Official
Hello kamelein,
We thank you for your posting, thus allowing us an opportunity to address your complaint. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per email sent to you earlier today, this matter has been addressed and clarity provided regarding the way forward.
Thank you for taking time to bring this complaint to our attention.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***
We thank you for your posting, thus allowing us an opportunity to address your complaint. Kindly accept our sincere apologies for the service breakdown experienced with our institution.
As per email sent to you earlier today, this matter has been addressed and clarity provided regarding the way forward.
Thank you for taking time to bring this complaint to our attention.
We value your feedback and continuous support.
Kind regards
Lucy Mo***eng
Complaint Resolution Centre
***
*** (fax)
***