TS
Thembekile S
1 reviews | Active since Jan 2023
07 Jan 2023, 17:05
Bad service
I got a call mid December from both vaf and SBSA home loans department pestering me to make payments,mind you my debit orders were for the last day of the month!. I paid 23rd and 21st respectively, but your debit order still went off and left unpaid fees on my account!. Please sort it out and reverse the fees!
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
08 Jan 2023, 08:07Good Day Thembekile
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2023, 08:07
Official
Good Day Thembekile
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Standard Bank Hello Peter Team
***
TS
Thembekile S's updateReviewer Update
09 Jan 2023, 12:08Good day
I still have not receive ld any assistance with regards to my query, must I close my accounts or what? Please sort this out asap.
I still have not receive ld any assistance with regards to my query, must I close my accounts or what? Please sort this out asap.
TS
Thembekile S's update09 Jan 2023, 12:08
Reviewer Update
Good day
I still have not receive ld any assistance with regards to my query, must I close my accounts or what? Please sort this out asap.
I still have not receive ld any assistance with regards to my query, must I close my accounts or what? Please sort this out asap.
Standard Bank's replyOfficial
09 Jan 2023, 12:33Hi Thembekile
Thank you for getting back to us. we will follow and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. we will follow and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jan 2023, 12:33
Official
Hi Thembekile
Thank you for getting back to us. we will follow and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us. we will follow and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Jan 2023, 15:11Dear Thembekile
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jan 2023, 15:11
Official
Dear Thembekile
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
TS
Thembekile S's updateReviewer Update
09 Jan 2023, 15:12Hi there
Your colleague has contacted me, one unpaid fee for the home loan is reversed. There is one remaining for the Vaf which was charged on the 3rd of Jan. I would appreciate if it's reversed asap.
Your colleague has contacted me, one unpaid fee for the home loan is reversed. There is one remaining for the Vaf which was charged on the 3rd of Jan. I would appreciate if it's reversed asap.
TS
Thembekile S's update09 Jan 2023, 15:12
Reviewer Update
Hi there
Your colleague has contacted me, one unpaid fee for the home loan is reversed. There is one remaining for the Vaf which was charged on the 3rd of Jan. I would appreciate if it's reversed asap.
Your colleague has contacted me, one unpaid fee for the home loan is reversed. There is one remaining for the Vaf which was charged on the 3rd of Jan. I would appreciate if it's reversed asap.
Standard Bank's replyOfficial
09 Jan 2023, 15:55Good day Thembekile
Thank you for writing back to us.
We have flagged your request with our team.
Please be on the look out for our feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have flagged your request with our team.
Please be on the look out for our feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jan 2023, 15:55
Official
Good day Thembekile
Thank you for writing back to us.
We have flagged your request with our team.
Please be on the look out for our feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We have flagged your request with our team.
Please be on the look out for our feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
TS
Thembekile S's updateReviewer Update
10 Jan 2023, 13:36Hi there
Thank you for your assistance, much appreciated!
Thank you for your assistance, much appreciated!
TS
Thembekile S's update10 Jan 2023, 13:36
Reviewer Update
Hi there
Thank you for your assistance, much appreciated!
Thank you for your assistance, much appreciated!
Standard Bank's replyOfficial
10 Jan 2023, 13:47Dear Thembekile
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply10 Jan 2023, 13:47
Official
Dear Thembekile
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***