ML
Melinda L
1 reviews | Active since Jan 2020
24 Dec 2023, 15:45
Bad service
I swiped yesterday my card and it was working. Yesterday afternoon I phone to ask a question about ewallet. Today I wanted to use my card and my account is blocked. Again I was not notified. I have part of my allwance and my friends money in the account and we needed it
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Dec 2023, 16:04Hi Melinda
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply24 Dec 2023, 16:04
Official
Hi Melinda
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
ML
Melinda L's updateReviewer Update
25 Dec 2023, 17:04I know its Christmas weekend and everything is closed, but as I know the bank I will never get a call or e-mail from them explaining why they stopped the account. They will not even let me know if account is open again. There service is pathetic but very fast when some one is bored to press a button and lock an account. Maybe get people that are interested in their job and not just trying to stiff a long time customer. I have never seen such bad service
ML
Melinda L's update25 Dec 2023, 17:04
Reviewer Update
I know its Christmas weekend and everything is closed, but as I know the bank I will never get a call or e-mail from them explaining why they stopped the account. They will not even let me know if account is open again. There service is pathetic but very fast when some one is bored to press a button and lock an account. Maybe get people that are interested in their job and not just trying to stiff a long time customer. I have never seen such bad service
Standard Bank's replyOfficial
26 Dec 2023, 08:04Hi Melinda
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Dec 2023, 08:04
Official
Hi Melinda
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Jan 2024, 15:20Hi Melinda
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jan 2024, 15:20
Official
Hi Melinda
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team