Bad Service

On 11 November I lodge a complaint with Standard Bank regarding a fee I was charged for an Incoming International Payments Transaction. Since 7 Nov 2022, Standard Bank clients do the exchange themselves on the website and do not use the Call Centre. But the fee was more than what I was charged in the past for the service of the Call center. When I called Inward Payment, I was told that it was a mistake and I should have been charged a reduced banking fee. On 18 Nov 2022 my complaint was referred to the Pricing Dept. Since then I've made numerous inquiries regarding the progress of my complaint and every time I got the same water downed reply: "Good day Mr. ......... Trust you are well. I have escalated the below to the Forex Team and I am awaiting a response from them. I will revert back to you once they have sent a response. Please accept my sincere apologies for the long delay in getting the matter resolved on your behalf." Thank goodness for the "copy & paste" option... It's unacceptable that Standard Bank is unable to give an answer after a month or correct the mistake. Its not as if I lodge the complaint a few days ago. I'm a Private Banking Client, but I will get better service if I visit a branch, even after standing in a queue for an hour. If it wasn't such a hassle to change all my debit orders I think I would have switched banks by now