GN
Grizelda N
1 reviews | Active since Apr 2021
12 Mar 2025, 04:10
Bad Service
This is one bank that doesn't have their customers best interest at heart nor do they render the kind of service one would expect from such a major company. They have been deducting honoring fees for transactions that have already been processed while there was money in my account and also proceeded to charge me for overdraft fees when I don't even have any overdraft on my prestige account and no one seems interested in resolving this. This is the biggest mistake I have ever made...switching to this bank, they just don't care and I have only been with them for less than 5 months.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Mar 2025, 07:54Dear Grizelda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Mar 2025, 07:54
Official
Dear Grizelda
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
GN
Grizelda N's updateReviewer Update
12 Mar 2025, 11:26I brought this to your attention 2 weeks ago and to this day, there hasn't been any resolution nor have I been refunded for all the months my money has been deducted. So exactly how are you going to handle this?
GN
Grizelda N's update12 Mar 2025, 11:26
Reviewer Update
I brought this to your attention 2 weeks ago and to this day, there hasn't been any resolution nor have I been refunded for all the months my money has been deducted. So exactly how are you going to handle this?
Standard Bank's replyOfficial
12 Mar 2025, 11:35Good day Grizelda,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Mar 2025, 11:35
Official
Good day Grizelda,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***