JN
Jasmine N#
1 reviews | Active since Apr 2011
14 Jul 2021, 16:42
Bad Service
Good Day, I write this in my much frustrated state. I have been a client of Standard Bank for the last 22 years. Years ago I had a revolving credit loan which I paid off and closed. The account was never closed, in fact I went personally into the branch with my husband and closed it. I never received any communication again on this account, no statements, no emails and no linkage to my internet banking or cellphone app banking profile. Suddenly I am contacted to indicate that I owe money. Did SB wake up and just realise this, apparently this account was not closed. I have liaise with my personal banker at San Ridge Branch and to be honest this story of personal banker is just loosely thrown around as the service you receive is pathetic. For months I have not received a response from Thany Masetla even though I have made numerous follow up. I want this matter resolved. SB very disappointed. Hate having to write this but seems like the only way.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
15 Jul 2021, 00:19Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply15 Jul 2021, 00:19
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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JN
Jasmine N#'s updateReviewer Update
15 Jul 2021, 15:13Received an email from Thany Masetla only now after my email was sent with numerous follow ups since December 2020 and only because there is a Hellopeter complaint to tell me basically if I don't have proof of closing the account I am liable to pay the fees. I want proof from SB on when since March 2017 have they tried to contact me on these outstanding fees cause I would have been given a fair opportunity to address this matter then not almost 4 years later and being liable for compounded costs. This is unfair and I feel almost ********. I want this matter to be resolved by SB and not via Thany, I do not wish to deal with this individual and would like her replaced from my profile. SB in my view honesty and transparency and customer service and loyalty not trying to defend the wrong doing of people working for you on this matter due to administrative issues. I now need to find proof of a document that would have been given to me in hard copy in March 2017 to prove I am telling the truth and you are not at fault. Absolutely disappointed and can see from how this matter was dealt with I am not a valued customer.
JN
Jasmine N#'s update15 Jul 2021, 15:13
Reviewer Update
Received an email from Thany Masetla only now after my email was sent with numerous follow ups since December 2020 and only because there is a Hellopeter complaint to tell me basically if I don't have proof of closing the account I am liable to pay the fees. I want proof from SB on when since March 2017 have they tried to contact me on these outstanding fees cause I would have been given a fair opportunity to address this matter then not almost 4 years later and being liable for compounded costs. This is unfair and I feel almost ********. I want this matter to be resolved by SB and not via Thany, I do not wish to deal with this individual and would like her replaced from my profile. SB in my view honesty and transparency and customer service and loyalty not trying to defend the wrong doing of people working for you on this matter due to administrative issues. I now need to find proof of a document that would have been given to me in hard copy in March 2017 to prove I am telling the truth and you are not at fault. Absolutely disappointed and can see from how this matter was dealt with I am not a valued customer.
JN
Jasmine N#'s updateReviewer Update
20 Jul 2021, 17:37Standard Bank. I am still awaiting further feedback on this matter. If unsolvable from your side can you please send me the details for FAIS and the process that needs to be followed.
JN
Jasmine N#'s update20 Jul 2021, 17:37
Reviewer Update
Standard Bank. I am still awaiting further feedback on this matter. If unsolvable from your side can you please send me the details for FAIS and the process that needs to be followed.
JN
Jasmine N#'s updateReviewer Update
22 Jul 2021, 11:06Standard Bank there so many bad reviews on Hellopeter and it is really unbelievable the disregard for customer service as I have been completed ignored in my additional requests above as well as in my emails to my personal banker. Does this mean I should just wait and wait or should I now escalate this? Give me some kind of indication as complete silence and ignoring my matter and not receiving any response is disrespectful and complete disregard for me as a client who pays you a monthly charge for your services as well.
JN
Jasmine N#'s update22 Jul 2021, 11:06
Reviewer Update
Standard Bank there so many bad reviews on Hellopeter and it is really unbelievable the disregard for customer service as I have been completed ignored in my additional requests above as well as in my emails to my personal banker. Does this mean I should just wait and wait or should I now escalate this? Give me some kind of indication as complete silence and ignoring my matter and not receiving any response is disrespectful and complete disregard for me as a client who pays you a monthly charge for your services as well.