SR
Sean R
1 reviews | Active since Dec 2021
11 May 2022, 12:58
Bad Service
Pathetic service...bouncing around departments for 2 hours. Got nowhere because the consultant said I must go to a branch to complete some documentation. I have had this account with SBSA VAF for nearly 4 years. How is it that my documentation is incomplete? Disgusting service, with no regard for the client's time and money wasted on the phone with them.
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Replies (1)
Standard Bank's replyOfficial
11 May 2022, 16:31Hello Sean
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply11 May 2022, 16:31
Official
Hello Sean
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind Regards
Standard Bank Help Centre
***