Bad service

I'm so devastated about standing, you guys are frustrating me so much. I've been trying to open up an account with you guys for over two years now which I ended up got tired and left it, then I came again to greenstone branch last month to open an account but I haven't got any help from you guys, or not been able to to open, I use refugee status permit 4years which is going in November 2025 but I do not understand why you are unable to open account or is a foreign thing. Please I need...