Bad Service

I made an immediate payment to someone on Monday(05/01/26) and the recipient still hasn’t gotten the money. I called Standard Bank yesterday (7/01/2026) and they logged a ticket, gave me reference and advised the whole process will take 24 hours. The given timeframe has passed and I haven’t received any feedback from them. I called them today (08/01/26) and they advised the ticket was not raised the way it was meant to and I was given the wrong timeframe, this whole process will take 3 business days. This is so frustrating because the call dropped and Katlego (banker) did not call me back. I have to chase them for my money as if it’s my fault. Their service is terrible!!