lC
liesl C
1 reviews | Active since Oct 2014
24 Jan 2024, 14:26
BAD SERVICE
i was retrenched last year and used funds i don't have to settle my accounts with standard bank. With the assistance of debtbusters a discount was arranged/agreed and accounts settled. Sadly both companies service not that great and the notes/admin section of the settlement not completed and now i am advised i owe standard money! Sadly as you cannot speak to one person, no one i speak to now is aware of what happened a month ago! i am asked to provide proof and to explain what happened. Clearly assisting clients is not a priority! definitely not a client who was retrenched and not wanting to worry about account payments!
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
24 Jan 2024, 14:29Dear Liesl,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2024, 14:29
Official
Dear Liesl,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
24 Jan 2024, 14:31and again see the automated response from standard bank
Standard Bank’s reply
24 Jan 2024 at 14:29
Dear Liesl,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
lC
liesl C's update24 Jan 2024, 14:31
Reviewer Update
and again see the automated response from standard bank
Standard Bank’s reply
24 Jan 2024 at 14:29
Dear Liesl,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
lC
liesl C's updateReviewer Update
30 Jan 2024, 16:10after 5pm
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liesl C's update30 Jan 2024, 16:10
Reviewer Update
after 5pm
Standard Bank's replyOfficial
30 Jan 2024, 16:38Good day
Thank you for the update.
We will forward to your request to one of our consultants.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will forward to your request to one of our consultants.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jan 2024, 16:38
Official
Good day
Thank you for the update.
We will forward to your request to one of our consultants.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will forward to your request to one of our consultants.
Kind regards
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
08 Feb 2024, 15:11one person called and told me they close @5pm so won't be able to call! this mean they read this complaint and DON'T WANT TO HELP BECAUSE THEY CLOSE @ 5pm
lC
liesl C's update08 Feb 2024, 15:11
Reviewer Update
one person called and told me they close @5pm so won't be able to call! this mean they read this complaint and DON'T WANT TO HELP BECAUSE THEY CLOSE @ 5pm
Standard Bank's replyOfficial
08 Feb 2024, 15:14Dear Liesel
We will follow up with our team and we will be in touch.
Sorry for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Sorry for the inconvenience experienced.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Feb 2024, 15:14
Official
Dear Liesel
We will follow up with our team and we will be in touch.
Sorry for the inconvenience experienced.
We will follow up with our team and we will be in touch.
Sorry for the inconvenience experienced.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
23 Feb 2024, 10:08STILL WAITING ON THE CALL BACK ON THE ABOVE - ASKED WHEN I WOULD GET FEEDBACK, WAS TOLD EVERYDAY TO PROVIDE FEEDBACK - NOTHING TO DATE
lC
liesl C's update23 Feb 2024, 10:08
Reviewer Update
STILL WAITING ON THE CALL BACK ON THE ABOVE - ASKED WHEN I WOULD GET FEEDBACK, WAS TOLD EVERYDAY TO PROVIDE FEEDBACK - NOTHING TO DATE
Standard Bank's replyOfficial
23 Feb 2024, 10:19Good day Liesl
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2024, 10:19
Official
Good day Liesl
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
lC
liesl C's updateReviewer Update
23 Feb 2024, 10:21AUTOMATED RESPONSE AGAIN THIS DOES NOT SOLVE MY ISSUE WITH THE **** SERVICE THIS COMPANY PROVIDES!!!!!!!!!!!!!!!!!!!!!!!!!!
lC
liesl C's update23 Feb 2024, 10:21
Reviewer Update
AUTOMATED RESPONSE AGAIN THIS DOES NOT SOLVE MY ISSUE WITH THE **** SERVICE THIS COMPANY PROVIDES!!!!!!!!!!!!!!!!!!!!!!!!!!
lC
liesl C's updateReviewer Update
23 Feb 2024, 10:56BLAH BLAH BLAH, @HELLOPETER I URGE YOU TO ENSURE STANDARD BANK IS REPORTED AS AN UNFIT SERVICE PROVIDER!!!!!!!!!!!!
lC
liesl C's update23 Feb 2024, 10:56
Reviewer Update
BLAH BLAH BLAH, @HELLOPETER I URGE YOU TO ENSURE STANDARD BANK IS REPORTED AS AN UNFIT SERVICE PROVIDER!!!!!!!!!!!!