Bad service

Case no : ***

14/07/22 Contacted the ***** department to follow up on the case. And was told its received an investigator will be in contact anything between 24 hours and 48 hours

18/07/22 Contacted the ***** departmentagain and was advised that they have sent an escalation to the investigating team. They will be in contact.

21/07/22 Contacted the department again and was told that an email was sent to escalate the matter again, someone will be in contact but still no response.

01/08/22

Contacted the department once more and was advised that they see the previous escalation they will send through another one and someone will be in contact and it can take upto 21 days.

05/08/22

Contacted the department once more and i was advised that they sent an email to escalate and told the lady that its all im being told each time i call and. She put me on hold saying she is calling to the investigators to get an update and reverted to say it looks the investigator handling my case is not available but she sent an email to the manager of the department for an update. She will contact me as soon as she gets a reply.

13/08/22

Called the department again and was told the same response that an escalation has been raised.

18/08/22 Call the department and spoke a gentle man by the name of Zwane - advised that he sent another e-mail to escalate the matter to the ***** team. And i told him thats the same response im getting each time i call in since the 14th july when the ***** case was reported. He then told me that he is putting me through to the investigators department . Then he put me on hold for over an hour and the call was disconnected. Called in again and spoke to Keneth. At 10:24 am and he said he was also sending an escalation email and when i asked to speak to someone who can escalate further or put me to the investigators department which the previos guy said he was putting me to he advised that it does not have a contact number but only communicate via email. And he said he was transferring me to where i can escalate further and then he transferred me back to the main customer care menu

Called in again and got through to Thokozile - at 10:53 - she provided this number to escalate further *** and transferred the call.

It got through to Bathini at 10:59 and she advised that her department does not handle personal account issues she will send an email to the department that handle business account issues but also the department does not have a contact number.