Bad service

Deposit a cheque ont the 29/10/2019 and requested a special clearance so I could cover my depit orders that were due on the 1st Nov, The special clearance was not done, I went back to the branch to inquire if its probably done and was told it was done, I took it with Team leader Sedzani who promised to follow up on the cheque with no response, I approached the branch manager who said she will call me before on the 4th Nov and she never phoned back. What a lazy service I received from the branch.