Bad service

I am really appalled at the way Standard bank has allowed Snatcher to literally ***** money out of my account and refuse to help me as a client we had bought products online from Snacher, however due to the lock down they could not deliver and we therefore cancelled the order. The company confirmed they will refund the transaction. However this has not yet been done instead they debited my account again for R800 (which was refunded) however the original refund for R877.50 is still outstanding. I have called the bank numerous times and sent numerous emails and completed all the forms what where sent to us to have the amount refunded however we have still not been assisted. The amount was returned to my account however again debited, the standard bank team refuse to give me any feed back or even respond to my emails. Snatcher refuses to also respond to any of my calls of emails. This is daily light ******* worse during the this difficult time when my income is affected by the pandemic.