Bad service

To whom it may concern • On the morning of the 1st of March, I arrived at standard bank in Richards Bay. I was making my way upstairs when I was called back by an Indian lady (no name tag). She then instructed me to join a queue outside of the bank as “upstairs was very busy". She is rude and I don't appreciate being addressed in that manner. Is this the new practice? Aren’t there chairs upstairs to accommodate your clients? It was a hot day and some of us had to stand in the sun on the stairs. One gentleman fell asleep and was not woken up instead people just walked in front of him. I eventually left after standing in the queue for about 45 minutes. I find this appalling as we pay for this service. If my banking app allowed me to access statements from any year like other banks, I wouldn't have the need to go into the branch.

Mrs Reddy ***