NP
Nicole P
1 reviews | Active since Jul 2014
16 Mar 2023, 06:06
Bad service
On the 9th March, an online purchase was made. From 13th March enquiries have been made and nothing has been done. The response is that it is pending verification and the customer did not answer but no calls has been received. Still no calls from these people. A number was requested to do the verification and the response was there is no contact number for these people. They will call you today (15th March). No call. An alternative contact number was given and still nothing. Bad service from standard bank mobile.
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
16 Mar 2023, 06:59Dear Nicole
Thank you for alerting us. Please be on the look out for a call from our team so that we may gather enough information and assist you further.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us. Please be on the look out for a call from our team so that we may gather enough information and assist you further.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply16 Mar 2023, 06:59
Official
Dear Nicole
Thank you for alerting us. Please be on the look out for a call from our team so that we may gather enough information and assist you further.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us. Please be on the look out for a call from our team so that we may gather enough information and assist you further.
Kindest regards, Standard Bank Hello Peter Team ***
NP
Nicole P's updateReviewer Update
16 Mar 2023, 12:12Still waiting for the call... 🤔🤔
NP
Nicole P's update16 Mar 2023, 12:12
Reviewer Update
Still waiting for the call... 🤔🤔
Standard Bank's replyOfficial
16 Mar 2023, 12:28Good day Nicole
Thank you for bringing this to our attention. We have requested the team to look into this matter and provide follow-up.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for bringing this to our attention. We have requested the team to look into this matter and provide follow-up.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply16 Mar 2023, 12:28
Official
Good day Nicole
Thank you for bringing this to our attention. We have requested the team to look into this matter and provide follow-up.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for bringing this to our attention. We have requested the team to look into this matter and provide follow-up.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
NP
Nicole P's updateReviewer Update
16 Mar 2023, 18:01Still waiting...
NP
Nicole P's update16 Mar 2023, 18:01
Reviewer Update
Still waiting...
Standard Bank's replyOfficial
16 Mar 2023, 22:32Good Day Nicole
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Mar 2023, 22:32
Official
Good Day Nicole
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
NP
Nicole P's updateReviewer Update
17 Mar 2023, 07:07Still waiting... 🤔🤔
NP
Nicole P's update17 Mar 2023, 07:07
Reviewer Update
Still waiting... 🤔🤔
Standard Bank's replyOfficial
17 Mar 2023, 07:30Dear Nicole
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2023, 07:30
Official
Dear Nicole
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
NP
Nicole P's updateReviewer Update
17 Mar 2023, 10:28Still waiting...
NP
Nicole P's update17 Mar 2023, 10:28
Reviewer Update
Still waiting...
Standard Bank's replyOfficial
17 Mar 2023, 10:33Good Day Nicole
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2023, 10:33
Official
Good Day Nicole
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
NP
Nicole P's updateReviewer Update
17 Mar 2023, 10:36The same thing is said when I call in and still no call is received. The same number gets asked for and still nothing.
NP
Nicole P's update17 Mar 2023, 10:36
Reviewer Update
The same thing is said when I call in and still no call is received. The same number gets asked for and still nothing.
Standard Bank's replyOfficial
17 Mar 2023, 10:42Dear Nicole
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2023, 10:42
Official
Dear Nicole
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
NP
Nicole P's updateReviewer Update
17 Mar 2023, 10:54Will wait, if this call ever comes... 🤔🤔
NP
Nicole P's update17 Mar 2023, 10:54
Reviewer Update
Will wait, if this call ever comes... 🤔🤔
Standard Bank's replyOfficial
17 Mar 2023, 11:04Hi Nicole
Please note that our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2023, 11:04
Official
Hi Nicole
Please note that our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Please note that our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
NP
Nicole P's updateReviewer Update
17 Mar 2023, 12:40Still waiting. What time and date this is going to happen?
NP
Nicole P's update17 Mar 2023, 12:40
Reviewer Update
Still waiting. What time and date this is going to happen?
NP
Nicole P's updateReviewer Update
17 Mar 2023, 13:30Still waiting
NP
Nicole P's update17 Mar 2023, 13:30
Reviewer Update
Still waiting
Standard Bank's replyOfficial
17 Mar 2023, 13:31Hi Nicole
Our team will get back to you before the day ends.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will get back to you before the day ends.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2023, 13:31
Official
Hi Nicole
Our team will get back to you before the day ends.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will get back to you before the day ends.
Kindest regards
Standard Bank Hello Peter Team
***