GN
Gugulethu N
1 reviews | Active since Oct 2020
12 Sept 2022, 12:10
Bad Service
There was a transaction that we out of my account and I reported it as ********** then Standard bank blocked my card and gave me a new one but the funny thing is my profile is still linked to that blocked card. The problem I am facing now is that the banking app refuses to do anything except receiving money. I have been trying the whole day today to send money that is needed urgently but I can’t. I am really tired of this inconvenience, I am even thinking of just canceling my account with Standard bank because this is ****!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
12 Sept 2022, 12:13Good day Gugu
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have responded via email to you, please review and respond accordingly.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have responded via email to you, please review and respond accordingly.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply12 Sept 2022, 12:13
Official
Good day Gugu
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have responded via email to you, please review and respond accordingly.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have responded via email to you, please review and respond accordingly.
We apologize for the inconvenience and undue frustration this has caused.
Kind regards
Standard Bank Help Centre
***
GN
Gugulethu N's updateReviewer Update
12 Sept 2022, 14:56Kindly resend the email please because all I got was a phone call and I am still waiting for the lady to get back to me with a way forward.
GN
Gugulethu N's update12 Sept 2022, 14:56
Reviewer Update
Kindly resend the email please because all I got was a phone call and I am still waiting for the lady to get back to me with a way forward.
Standard Bank's replyOfficial
12 Sept 2022, 15:19Good Day Gugulethu
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply12 Sept 2022, 15:19
Official
Good Day Gugulethu
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
15 Sept 2022, 11:02Good day Gugulethu
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Sept 2022, 11:02
Official
Good day Gugulethu
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***