AM
Agnes M
1 reviews | Active since Oct 2014
09 Jun 2021, 13:47
Bad service!
Bad service using standard bank gold card, made a purchase at a store card declined yet funds were taken by standard bank, called the call center and standard bank could not explain where the funds went, and now waiting at standard bank three rivers for an hour now with no help, I was told a consultant would come help me....
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
10 Jun 2021, 03:00Hello Agnes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply10 Jun 2021, 03:00
Official
Hello Agnes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
AM
Agnes M's updateReviewer Update
10 Jun 2021, 15:26Made a card payment on 09June 2021 at a store using Standard bank gold cheque card, but the store machine records as declined, yet on the banking app it appears as outstanding authorisation...called standard bank call center couldn't get help.
Went to a standard bank branch still could not get help, but was put through to the call center and they told me to fill up a dispute form and return to them.
Now how is it my fault that Standard bank is *********** and lacks customer service?!
Why am I supposed to be running around with an infant in times of covid because Standard bank is lazy to do what it promises it's customers!
Your service is poor to say the least and you don't seem to care!!!??????
Went to a standard bank branch still could not get help, but was put through to the call center and they told me to fill up a dispute form and return to them.
Now how is it my fault that Standard bank is *********** and lacks customer service?!
Why am I supposed to be running around with an infant in times of covid because Standard bank is lazy to do what it promises it's customers!
Your service is poor to say the least and you don't seem to care!!!??????
AM
Agnes M's update10 Jun 2021, 15:26
Reviewer Update
Made a card payment on 09June 2021 at a store using Standard bank gold cheque card, but the store machine records as declined, yet on the banking app it appears as outstanding authorisation...called standard bank call center couldn't get help.
Went to a standard bank branch still could not get help, but was put through to the call center and they told me to fill up a dispute form and return to them.
Now how is it my fault that Standard bank is *********** and lacks customer service?!
Why am I supposed to be running around with an infant in times of covid because Standard bank is lazy to do what it promises it's customers!
Your service is poor to say the least and you don't seem to care!!!??????
Went to a standard bank branch still could not get help, but was put through to the call center and they told me to fill up a dispute form and return to them.
Now how is it my fault that Standard bank is *********** and lacks customer service?!
Why am I supposed to be running around with an infant in times of covid because Standard bank is lazy to do what it promises it's customers!
Your service is poor to say the least and you don't seem to care!!!??????
Standard Bank's replyOfficial
10 Jun 2021, 16:56Hello Agnes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply10 Jun 2021, 16:56
Official
Hello Agnes
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***