CK
Catharina K
1 reviews | Active since Apr 2019
21 Aug 2019, 11:39
Bad Service
The worst experiences I have had the past 2 months with service at K90 branch. On 4 occasions, Waited for 1 hour 45 minutes and on 2 occasions II had to leave due to my poor health. I am walking with a walking aid but there is no special desk for pensioners (like in Absa bank) to be helped. The reception area is crowded, dirty and impersonal. Sorry, I am going to take my account away, and I am NOT the only one that has observed the poor service
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Aug 2019, 06:13Good day Catharina
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Aug 2019, 06:13
Official
Good day Catharina
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**** *** ***
***********
**** *** ***
***********
Standard Bank's replyOfficial
28 Aug 2019, 10:50Dear Catharina Magdelena Keyser
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply28 Aug 2019, 10:50
Official
Dear Catharina Magdelena Keyser
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***