Bad Service

Item: Standard Bank
Rating: 1
Author: Liam S

I was told that the turn around time for a response on my request was 48 hrs. 72 hrs later and I'm still waiting. My personal banker doesn't respond to emails and there is no way for me to contact that person telephonically. I have also previously asked in the past for someone to give me a different banker (due to poor service & uncontactability) but nobody has taken that into consideration.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

27 May 2021, 01:23

Hello Liam

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply27 May 2021, 01:23

Official

Hello Liam

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Liam S's updateReviewer Update

01 Jun 2021, 15:57

Posting a generic response, advising that someone will contact me as a matter of urgency - and then nobody contacts me - I find this in very poor taste.

Liam S's update01 Jun 2021, 15:57

Reviewer Update

Posting a generic response, advising that someone will contact me as a matter of urgency - and then nobody contacts me - I find this in very poor taste.