TM
Tidima M

1 reviews | Active since Aug 2019

13 Mar 2024, 09:02

BAD SERVICE

I recently bought a house, finance by standard bank. to cut the story short the Coc does not comply. i alerted the bank lawyer and the seller till to date dololo. i report the matter to the bank and i was advised to go to their lawyer, how ironic. i called again spoke to AWELANI only to find out that she never escalated my query. I phoned again spoke to JANETH very rude woman and i ended up requesting her to transfer my call to another agent because she was so unprofessional and screaming at me. Third time i spoke to NQOBILE KHUMALO who assured me that she will get to the bottom of this. I gave a five workings to provide with feedback. indeed she dropped me an email requesting for an additional day. That was on the 04 February 2024. Guess what till today i am still waiting. on her email she copied her team leaders KGOMOTSO PODILE and SIBUSISO MOLOKOMME.

0
Replies (1)
Standard Bank
Standard Bank's reply13 Mar 2024, 09:10
Official
Dear Tidima

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***