bad service

Went to the branch and enquired about what's required in order to open a bank account for a child. I also sent the secure massage about the same. I was told I need to bring my I'd doc, child birth certificate and proof of address. I have been in the line for more than an hour. I am told I can't open an account for my 10 year old since he is not with me. Why was I not told about that when I enquired. The Service here is very slow. This is not acceptable