BAD SERVICE!

I when to Standard Bank, Raisethorpe, Pietermaritzburg on the 12 September 2020 at about half past nine. The process is that you wait in the queue outside and be screened as you enter they write your name down in the register. My mother and I did the whole process and took our seats and waited for our turn. To our surprise a guy who was behind us in the line and also name was below my name was called before me. The lady who called his name is Morgeshree Bugwandeen. When I when up before she could attempt to help him, I then asked her how is it that the guy below me was called first she stated she did not see my name and was rude and abrupt to me. She then when up to the register to see if what I stated was true. I asked her why can't she tell him to wait his turn and see to us first, in a rude way she said cause of covid she cannot do so. I really like to know how covid affects her seen me before this guy as Standard Bank does not follow covid19 procedures in sanitizing after each client leave the desk. Eventually she told me to sit and wait for the next available consultant.

I waited for my turn again. When we went to another consultant, she asked me to put my thumb print on the machine. I had to ask her to sanitize it before I could touch it. She in turn gave me the alcohol based wipe to clean the machine myself. When I queried as to why she can't clean it she said she can't contaminate the machine. How is she going to contaminate the machine if she does not have covid19. Everyone had to go for covid training in this period to learn how to sanitize and keep their environment around them clean and hygienic, to my surprise I highly doubt Standard Bank Raisethorpe when for such training as I've watched how they just see to clients one after the other without sanitizing their work stations.

Service is poor at Standard Bank. I'm actually considering changing banks, as this is not the first time service was so pathetic.