MK
Mohamed K
1 reviews | Active since Nov 2009
24 May 2025, 16:27
Bad Service
I'm extremely disappointed. I made an online payment using my Standard bank virtual card. Customs/SARS are now demanding proof of payment as they are contesting the value of the item. I cannot get proof of payment on the standard bank app. I then went to the standard bank prospecton branch. They got there told me I cannot get proof of payment and I should get it from the supplier. What nonsense! So if I pay someone using a virtual card and they claim they haven't received the money I have no recourse. How unprofessional. So SARS now wants to charge me a penalty of R500 and vat and customs if I cannot provide proof of payment. They will also keep the item. In addition I have never ever received a statement with any of my virtual card transactions. This is one of the reasons I'm moving away from Standard bank.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
24 May 2025, 16:35Dear Mohamed K,
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 May 2025, 16:35
Official
Dear Mohamed K,
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
MK
Mohamed K's updateReviewer Update
24 May 2025, 16:37I forgot to add, I've been a standard bank client for over 35 years and in the last year or 2 I've had some bad experiences with ***** etc. looks like things are really deteriorating!
MK
Mohamed K's update24 May 2025, 16:37
Reviewer Update
I forgot to add, I've been a standard bank client for over 35 years and in the last year or 2 I've had some bad experiences with ***** etc. looks like things are really deteriorating!
Standard Bank's replyOfficial
24 May 2025, 16:42We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 May 2025, 16:42
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 May 2025, 17:32Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply24 May 2025, 17:32
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
MK
Mohamed K's updateReviewer Update
24 May 2025, 19:35I am available right now.
MK
Mohamed K's update24 May 2025, 19:35
Reviewer Update
I am available right now.
MK
Mohamed K's updateReviewer Update
24 May 2025, 21:06Also available from 8 to 12 during the day and from 2
MK
Mohamed K's update24 May 2025, 21:06
Reviewer Update
Also available from 8 to 12 during the day and from 2
Standard Bank's replyOfficial
25 May 2025, 08:50Dear Mohamed
Thank you for the feedback.
We will share this information with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will share this information with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 May 2025, 08:50
Official
Dear Mohamed
Thank you for the feedback.
We will share this information with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We will share this information with our team and we will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 May 2025, 12:32We would like to thank you for giving us the opportunity to address your matter.
We are pleased to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are pleased to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2025, 12:32
Official
We would like to thank you for giving us the opportunity to address your matter.
We are pleased to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are pleased to hear that you have been assisted.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***