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Brenda M

1 reviews | Active since Oct 2010

25 Dec 2019, 13:15

Bad service

My loan was paid up on the 17/November/2019 went to ( Chris Hani) Branch to close the loan to my surprise a debit order went off on the 24/12/2019, went back to the branch and was advice that they will deal with the matter on the 27/12/2019, called the call centre to reverse the amount and i was told to wait for the 27th, why should i suffer for something i paid, i had plans to use that money i so inconvenienced....

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Replies (2)
Standard Bank
Standard Bank's reply30 Dec 2019, 08:30
Official
Dear Brenda Matau

Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Jan 2020, 13:23
Official
Dear Brenda Matau

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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