Bad service

I went to standard bank Chris Hani branch in vosloorus to open a society account on the 1st of August 2026. The unfriendly receptionist told me we have three to open the account and she was very unfriendly and doesn't even greed. She said I should come before 12h00 because they closing at 1pm. I then left and sent my niece to queue on the 15th at 11h00 same branch. When I arrived my niece was already queuing and I sat next him, and my wife joined. This lady came to us and asked if we were together and what we came to do? I then responded by first greeting her because she doesn't greet. I explained what we were there for and she responded "it is not gonna happen " I asked why? She then responded" we closing at 1pm and there are clients infront of you so it will be impossible.when I looked at the time it was 11h25 we then rushed to the Eastgate branch. Ilwe arrived at 12h00 and there were clients waiting to be helped and we were also helped with no issues. My concern is how she communicate with clients it is very unprofessional and unfriendly. I think she doesn't belong there. How is that the same bank just different branches clients are treated differently.