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Bukiwe M

1 reviews | Active since Dec 2011

11 May 2024, 11:53

Bad service

I went to deposit coins at Mdantsane City Mall Standard bank at amount of R1300; on my surprise the bank teller told me they run out of my money bags so they cannot take the coins, mind you I use fuel and the time I waisted to drive there. My work Mandate states that I cannot take the work money at home. The bank is about to close in 30 minutes time, when I ask for the branch manager Luthando, who gave me attitude telling that I must not make my problem his, when I ask him what does he mean about that, he said I should have pack the coins somewhere of which that was done but I only have 13 money bags and the rest of the money it's not packed and I refused to leave the branch. He finally said I must go to Luthando and asked for plastic money bags of which I did before he said that he asked for an account that I'm depositing to of which bi gave to him and he saw the name of my company.I get few to bank the total amount of R400 out of R1040. The manager came out of his office telling me that I'm not supposed to sort it inside the branch while I've waited 20 minutes for money bags. He is chasing me outside the branch at 10h59 and he knows very well he's going to lock me outside. I continue pack the money and then he asked me my name of which I did. Everyday of my work I carry cash with coins and I choose East London CBD Standard bank and they never said they don't have money bags.This is not the first time this happen with this branch. Imagine the branch manager before he said they must issue me with money bags, I feel threatened by the branch manager

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Replies (1)
Standard Bank
Standard Bank's reply11 May 2024, 12:13
Official
Good day Bukiwe

We are  saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
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