bad service

I have been trying to get my FICA sorted. Visited branches but they could not assist apart from giving me my business bankers contacts. Send all docs required to her in Oct 24 but she did nothing. After various calls and emails I tried another branch and submitted all the docs to another helpful lady. A Month later no feedback and then my business account is closed in Feb my year end month. After inquiry it seems my CIPC status has changed and now a long process and my account stays closed this at year end. BAd service if the business manager did her work as what she is paid for in Oct24 none of this would of happened. Now trying to get bankstatements for nearly a week and no service again. My ref C-*** no one assists after various requests, Logged complaint ***7 with the same result no-one cares or assist. Time to close my accounts after 25 years plus paying for bank services. BAD service from so called business managers !!!!