Bad service

I'm so regretting why did i took my home loan with Standard bank. Their system is so frustrating, they are always charging ridiculous fees. When you call you will told it was an error cause someone didn't load something on the system you will be refunded. So every month one must call in to get the error corrected. Today i got someone who didn't even understand what i was talking about. I asked to be transferred to a Manager she just put me on hold for 40 minutes.

I could tell she was not even listening to some of the questions i was asking cause she's working from home. She was completely lost she didn't have a clue of what was asking her. The lady was very rude. She couldn't even give me her name or her Team leader's name who refused to speak to me.