Bad Service

I disputed a purchase on the 5th of August 2020 that was made through apple store on my standard bank cheque card. The purchase was R489, I called standard bank and they sent me a dispute form. I filled the form and sent it to their relevant department and till today I didn’t get my money or at least a proper feedback. Every time I call they send me to pillar to post, I mean how can I trust you with my money? How do I continue banking with you if I receive such bad service, a consultant dropped me, I called again and before finishing explaining again the agent transfered me to ***** department. I’m asking you standard bank to resolve this before I take another step forward.