BM
Bongiwe M
1 reviews | Active since Mar 2025
03 Apr 2025, 12:41
Bad service
I have been calling outstanding card authorization department since 2025/03/25 and the merchant sending email and we never received feedback, and the turnaround time was 2 working days.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
03 Apr 2025, 13:03Dear Bongiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Apr 2025, 13:03
Official
Dear Bongiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Bongiwe M's updateReviewer Update
03 Apr 2025, 16:08You clearly don't understand because my money it's with you for two weeks now I need to use my money. Whenever I use this evolve card it declines then the funds are out of my account, then you try the second time the money is gone the third time the transaction will go through, but I can't get my money back. This is frustrating.
BM
Bongiwe M's update03 Apr 2025, 16:08
Reviewer Update
You clearly don't understand because my money it's with you for two weeks now I need to use my money. Whenever I use this evolve card it declines then the funds are out of my account, then you try the second time the money is gone the third time the transaction will go through, but I can't get my money back. This is frustrating.
Standard Bank's replyOfficial
04 Apr 2025, 12:21Dear Bongiwe
Our team attempted to contact you.
Please let us know when would be a good time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to contact you.
Please let us know when would be a good time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2025, 12:21
Official
Dear Bongiwe
Our team attempted to contact you.
Please let us know when would be a good time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to contact you.
Please let us know when would be a good time to reach you.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Bongiwe M's updateReviewer Update
04 Apr 2025, 12:50Please call me now
BM
Bongiwe M's update04 Apr 2025, 12:50
Reviewer Update
Please call me now
Standard Bank's replyOfficial
04 Apr 2025, 13:08Good day Bongiwe
Due to a poor line, our team was unable to hear you.
For us to reach you, kindly provide us with a different phone number.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Due to a poor line, our team was unable to hear you.
For us to reach you, kindly provide us with a different phone number.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2025, 13:08
Official
Good day Bongiwe
Due to a poor line, our team was unable to hear you.
For us to reach you, kindly provide us with a different phone number.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Due to a poor line, our team was unable to hear you.
For us to reach you, kindly provide us with a different phone number.
We're eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
BM
Bongiwe M's updateReviewer Update
04 Apr 2025, 13:48That's a lie you call me then you don't talk, just call me after 3:30.
This is frustrating me honestly why can't you just reverse my money back to my account because the merchant has sent all the details.
This is the worst bank shame I have dealt with.
This is frustrating me honestly why can't you just reverse my money back to my account because the merchant has sent all the details.
This is the worst bank shame I have dealt with.
BM
Bongiwe M's update04 Apr 2025, 13:48
Reviewer Update
That's a lie you call me then you don't talk, just call me after 3:30.
This is frustrating me honestly why can't you just reverse my money back to my account because the merchant has sent all the details.
This is the worst bank shame I have dealt with.
This is frustrating me honestly why can't you just reverse my money back to my account because the merchant has sent all the details.
This is the worst bank shame I have dealt with.
Standard Bank's replyOfficial
04 Apr 2025, 14:00Dear Bongiwe
Our team will reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2025, 14:00
Official
Dear Bongiwe
Our team will reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
BM
Bongiwe M's updateReviewer Update
04 Apr 2025, 16:44when?
BM
Bongiwe M's update04 Apr 2025, 16:44
Reviewer Update
when?