MM
Muhammed M
1 reviews | Active since Jul 2023
18 Jul 2023, 11:21
bad service
I generated my Transunion credit report and found that I'm owing a balance on my credit card that I closed off in 2019. I received confirmation from the bank in 2019 that is was closed but now I'm told that the process was not completed correctly. I called the call center and I was told to type out an email to ***. I have gone to the bank, they can't assist. I was give a number to call. That now sends me for department to department. no one seems to be able to assist or know what is going on. this has been on going since 20 th June 2023.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Jul 2023, 11:42Dear Muhammed
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jul 2023, 11:42
Official
Dear Muhammed
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
18 Jul 2023, 14:11Dear Muhammed
Thank for taking our call.
Please note your query has been escalated to the relevant team for assistance. We will provide you feedback as soon as we have an outcome.
Kindest regards,
Thank for taking our call.
Please note your query has been escalated to the relevant team for assistance. We will provide you feedback as soon as we have an outcome.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jul 2023, 14:11
Official
Dear Muhammed
Thank for taking our call.
Please note your query has been escalated to the relevant team for assistance. We will provide you feedback as soon as we have an outcome.
Kindest regards,
Thank for taking our call.
Please note your query has been escalated to the relevant team for assistance. We will provide you feedback as soon as we have an outcome.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
25 Jul 2023, 09:45Dear Muhammed
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply25 Jul 2023, 09:45
Official
Dear Muhammed
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team