Bad Service

I went to Standard Mooinoooi Branch, to fetch my replacement card after receiving an SMS for collection , I am receiving my salary via standard bank, I have had a bad experience of being turned away because of my finger verification with home affairs I did that with the Marikana branch submitted finger verification form, but to my surprise it was never scanned or my finger was never verified with the bank since, I have had to ask time off to go to home affairs and the bank. I have been receiving my salary from standard bank I don't understand why cant I be issued with the replacement card. why do I have to redo biometrics if I have done it before. I am very disappointed at the mooinooi branch for keeping me waiting for approximately 45 to 60 minutes after that they returned me.

I am hereby advising that I will be cancelling my standard bank cheque account and move to another bank since their service is poor and unreliable, I am supposed to be getting paid my salary I cannot access my money because of their poor customer service. I have been ****** hence I lost my card its not from my own accord.

I am extremely disappointed .