PK
Phumzile K
1 reviews | Active since Jul 2015
20 Aug 2021, 16:00
Bad service
Standard Bank funeral claims department is so disgusting. Waiting for a funeral claim to pay from the 7th of August up to now. I commented on Standard bank's Facebook page and shared my bad experience I'm now blocked from commenting in that page.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
21 Aug 2021, 01:16Hello Phumzile,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply21 Aug 2021, 01:16
Official
Hello Phumzile,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
PK
Phumzile K's updateReviewer Update
24 Aug 2021, 15:58Thank you Standard Bank for replying. After I posted here the claim was processed and money deposited into my father's account even though the funeral took place on the 9th of August. The problem with Standard Bank funeral claims department is that some people are not doing what they are hired for. And I would like to express my gratitude to Samkelo, a consultant from this department who processed the claim. Thank you Samkelo for your exceptional service, may you rise and shine my brother.
PK
Phumzile K's update24 Aug 2021, 15:58
Reviewer Update
Thank you Standard Bank for replying. After I posted here the claim was processed and money deposited into my father's account even though the funeral took place on the 9th of August. The problem with Standard Bank funeral claims department is that some people are not doing what they are hired for. And I would like to express my gratitude to Samkelo, a consultant from this department who processed the claim. Thank you Samkelo for your exceptional service, may you rise and shine my brother.