BAD SERVICE

To whom it may concern <br> <br> On the 28/02/2015 my card was swallowed by a ATM at Crystal Mall in Eldorado Park. While waiting at the ATM for my card to be returned I called your Call centre at exactly 11:56 I spent 3.07 minutes on the phone with your consultant. Who assured me that my card is stopped and no transactions will go through on my account.<br> <br> After the call I went to two of your branches to ensure that nothing will happen and both branches were offline. Money was taken out of my account on two occasions the money I was withdrawing did not come out either <br> <br> Standard Bank took a whole month to get back to me and say that they declining my claim due to the fact that my card was only cancelled on the 2 of March 2015.<br> I should now get proof that I did call you. And you say all your calls are recorded I have a prepaid cell phone and they cannot give me itemised billing on what when I called who. <br> <br> I need to find out what will happen with this case. <br> <br> Regards<br> Mellissa <br> *** <br> <br>