Bad service

On March 10, R1000 was taken from my account for a FAILED prepaid electricity purchase. <br> <br> I sent a support email on the 11 March explaining what had happened. After a few back and forth emails, I got a response on the 12 March saying that my query was forwarded to their Autoserv department and that I would get an update within 24 hours.<br> <br> I sent an email on the 13th, 18th, and the 25th asking for an update. Not one of those emails were answered. <br> <br> I made a complaint on their site, to which I got the response to contact their specialized consultants. Why would you address a complaint like that? I had already contacted their consultants with no results, hence my complaint!<br> <br> I am wondering how long it will take for a response to my emails? They don't even have the decency to say 'We are still investigating' or 'We are waiting for an update from our Autoserv department' or the slightest acknowledgement of my emails. <br> <br> Standardbank really has the worst customer service.