Bad service

Went to deposit at their Mall@Reds branch during my lunch break. When I got there only 2 ATM's could take deposits, I saw that inside the was only two people on the line and 2 tellers so I thought that could be a little faster. Whilst I was standing inside one of the people who worked there approached me and told me that inside they only take deposit from R20 000 up, and said I should go wait in the line outside, waited in that line for 30 minutes then I left. Remember that all the people in that line want to do deposit, so they take longer. All I want to know is where exactly is the easy banking? I could not send the money to my sisiter because my lunch break was finished, and just because I have money less that R20 000, so I deserve to wait in a long line? What about my time ? When they implement these changes they should consider how it will affect the customer. Am really not happy with the service I got from them.