BAD SERVICE !!

On 14 October 2014 we app**** for my daughter's 2nd and last student loan to complete her studies. To date this is still outstanding with Standard Bank and no one can help or is bothered to actually help. Every time I follow up I get the same response .... \we will escalate this". They don\""t hesitate to take payments for her 1st loan out of our account though. When I ask to speak to someone senior who can resolve this for me I am told that is not possible and all correspondence is only done via email. How may more emails must i send that are ignored ??? Extremely disappointing and frustrating. Fees are now 2 months late for the institution. Why grant a loan for 1 semester only ? Had we know we would not financial assistance from Standard Bank for her 2nd and final semester we would have made a different decision in 2014."""