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Rene L
1 reviews | Active since Feb 2011
04 Aug 2020, 13:03
Bad Service
I have app**** for a credit card with Standard Bank , it declines on the basis that I already have a credit card. My credit card that I had with Standard Bank I closed more than 4 years ago . I emailed the credit card division its more than a month later and didn't receive a reply , I also emailed complaints management never received a reply either.
Why is your system showing that I have a credit card ?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 Aug 2020, 14:45Dear Rene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply04 Aug 2020, 14:45
Official
Dear Rene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Rene L's updateReviewer Update
10 Aug 2020, 10:30I have still not received any reply on this complaint and I logged it on the 4 August 2020 and it is the 10 August already
RL
Rene L's update10 Aug 2020, 10:30
Reviewer Update
I have still not received any reply on this complaint and I logged it on the 4 August 2020 and it is the 10 August already