bad Service

I have already dealt with Hello Peter and Standard bank. My home loan insurance claim was already done, eventually after 2 months of struggling and bad service. I have asked for my home loan and Student loan to switched to my new FNB Account, however, eventually the homeloan has been switched, but Standard Bank still has the audacity to still take off for the Student loan, and there are no funds in the account, because i went into the bank 3 times to speak on the phone with a consultant. They said it would be changed,.I have provided proof of new account, the switch form from FNB, but it still came off my Standard Bank Account. To crown it all, it is making my account and name looking bad, I have had no communication with this regard. Dina Khoza was the one dealing with this and requesting if the debit order has been done, when she sent an email to *** My account number is as follows: ***.

Kindly provide feedback on the above,

I have had nothing but bad service, and i am not the only one.