FS
Frances S
1 reviews | Active since Mar 2026
04 Mar 2026, 15:36
bad service
Post office swiped my card twice for payment of vehicle license, I went to Standard Bank Clear Water Branch. They informed me that the R528.00 was on hold and it could take up to 18 days to be reversed back into my account, now I received a R30.00 charge for this money lying in limbo due to no fault of mine. Post office states they have a problem with Standard Bank. Not only did I pay twice for my license but I am also being charged for it, I am frustrated as I am a pensioner and cannot afford this loss. Between the post office and standard bank nobody seems able to do something about it. I am closing my account with Standard Bank.
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Standard Bank's replyOfficial
04 Mar 2026, 16:10Dear Frances,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Mar 2026, 16:10
Official
Dear Frances,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***