AM
Aubrey M
1 reviews | Active since Aug 2023
17 Aug 2023, 09:05
Bad service
I am very disappointed with Standard bank and their services. On 7th of August Mr Mahlangu purchased my TLB, he paid sum amount of R462 325.87 at 07:56.
We went to the police to make an affidavit for the purchase. I then transferred R250 000 to my African Bank account, and purchased catering equipment from worth R200 000.00 the same morning. Later I learnt that my account has been put on hold. I did sent documents which were requested (as per telephonic conversation) to the email address : transactional********, I got a response that "the case has been allocated to the investor and will provide with an update soon", I have since been waiting for the update.
I don't have any clue with regards to the progress of the investigation because on my end, I did as requested.
Helpful (0)
Replies (40)0
Replies (40)
Standard Bank's replyOfficial
17 Aug 2023, 09:24Dear Audrey
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Aug 2023, 09:24
Official
Dear Audrey
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
17 Aug 2023, 09:55No I don't think you understand the frustration when there's no communication
AM
Aubrey M's update17 Aug 2023, 09:55
Reviewer Update
No I don't think you understand the frustration when there's no communication
Standard Bank's replyOfficial
17 Aug 2023, 10:02Dear Aubrey
Our team will be in contact with you.
Please be on the look out of our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in contact with you.
Please be on the look out of our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Aug 2023, 10:02
Official
Dear Aubrey
Our team will be in contact with you.
Please be on the look out of our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in contact with you.
Please be on the look out of our call.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
18 Aug 2023, 09:35Can you please give an update and resolution on the matter as you promised yesterday during our phone conversation. You guys are not taking us serious.
Is it because it doesn't personally affect you any how?
Is it because it doesn't personally affect you any how?
AM
Aubrey M's update18 Aug 2023, 09:35
Reviewer Update
Can you please give an update and resolution on the matter as you promised yesterday during our phone conversation. You guys are not taking us serious.
Is it because it doesn't personally affect you any how?
Is it because it doesn't personally affect you any how?
Standard Bank's replyOfficial
18 Aug 2023, 09:56Dear Aubrey
Thank you for writing back to us.
Please note that this matter has been escalated for investigations and there is a turn around time for feedback to be provided.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that this matter has been escalated for investigations and there is a turn around time for feedback to be provided.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2023, 09:56
Official
Dear Aubrey
Thank you for writing back to us.
Please note that this matter has been escalated for investigations and there is a turn around time for feedback to be provided.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
Please note that this matter has been escalated for investigations and there is a turn around time for feedback to be provided.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
18 Aug 2023, 10:03What is the turnaround time?
AM
Aubrey M's update18 Aug 2023, 10:03
Reviewer Update
What is the turnaround time?
Standard Bank's replyOfficial
18 Aug 2023, 10:09Dear Aubrey
The turn around is the 25th August however we will provide feedback as soon as we receive it.
This matter has been marked as urgent one.
Kindest regards
Standard Bank Hello Peter Team
***
The turn around is the 25th August however we will provide feedback as soon as we receive it.
This matter has been marked as urgent one.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Aug 2023, 10:09
Official
Dear Aubrey
The turn around is the 25th August however we will provide feedback as soon as we receive it.
This matter has been marked as urgent one.
Kindest regards
Standard Bank Hello Peter Team
***
The turn around is the 25th August however we will provide feedback as soon as we receive it.
This matter has been marked as urgent one.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
25 Aug 2023, 10:59I hope you have reached the end of the investigation and the case should be concluded today, no more waiting forever☹️. I have been patient for too long now
AM
Aubrey M's update25 Aug 2023, 10:59
Reviewer Update
I hope you have reached the end of the investigation and the case should be concluded today, no more waiting forever☹️. I have been patient for too long now
Standard Bank's replyOfficial
25 Aug 2023, 11:08Dear Aubrey
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Aug 2023, 11:08
Official
Dear Aubrey
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
25 Aug 2023, 15:36Come on guys, what kind of service is this!!!?
Does one has to be white to be taken serious?
Does one has to be white to be taken serious?
AM
Aubrey M's update25 Aug 2023, 15:36
Reviewer Update
Come on guys, what kind of service is this!!!?
Does one has to be white to be taken serious?
Does one has to be white to be taken serious?
Standard Bank's replyOfficial
25 Aug 2023, 15:55Dear Aubrey
Our sincere apologies for the inconvenience caused however our team is still busy with investigations.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Our sincere apologies for the inconvenience caused however our team is still busy with investigations.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Aug 2023, 15:55
Official
Dear Aubrey
Our sincere apologies for the inconvenience caused however our team is still busy with investigations.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Our sincere apologies for the inconvenience caused however our team is still busy with investigations.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AM
Aubrey M's updateReviewer Update
25 Aug 2023, 16:24It's been too long, you are the one who said the matter should be resolved by 25th August 2023.
Today it's the 25th!!!
What am I supposed to do now!?
Today it's the 25th!!!
What am I supposed to do now!?
AM
Aubrey M's update25 Aug 2023, 16:24
Reviewer Update
It's been too long, you are the one who said the matter should be resolved by 25th August 2023.
Today it's the 25th!!!
What am I supposed to do now!?
Today it's the 25th!!!
What am I supposed to do now!?
Standard Bank's replyOfficial
25 Aug 2023, 16:29Dear Aubrey
We regret the delay caused in this regard however our team is still busy investigating.
Once again we sincerely apologize for the inconvenience caused.
We will provide final outcome once received.
Kind regards
Standard Bank Help Centre
***
We regret the delay caused in this regard however our team is still busy investigating.
Once again we sincerely apologize for the inconvenience caused.
We will provide final outcome once received.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Aug 2023, 16:29
Official
Dear Aubrey
We regret the delay caused in this regard however our team is still busy investigating.
Once again we sincerely apologize for the inconvenience caused.
We will provide final outcome once received.
Kind regards
Standard Bank Help Centre
***
We regret the delay caused in this regard however our team is still busy investigating.
Once again we sincerely apologize for the inconvenience caused.
We will provide final outcome once received.
Kind regards
Standard Bank Help Centre
***
AM
Aubrey M's updateReviewer Update
28 Aug 2023, 10:10Hello, I'm waiting for the update😠
AM
Aubrey M's update28 Aug 2023, 10:10
Reviewer Update
Hello, I'm waiting for the update😠
AM
Aubrey M's updateReviewer Update
28 Aug 2023, 10:11Should I also take legal route against Standard bank?
AM
Aubrey M's update28 Aug 2023, 10:11
Reviewer Update
Should I also take legal route against Standard bank?
Standard Bank's replyOfficial
28 Aug 2023, 10:15Hi Aubrey
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2023, 10:15
Official
Hi Aubrey
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
28 Aug 2023, 10:23Please resolve the matter!! It's been dragging and draining
AM
Aubrey M's update28 Aug 2023, 10:23
Reviewer Update
Please resolve the matter!! It's been dragging and draining
Standard Bank's replyOfficial
28 Aug 2023, 10:26Hi Aubrey
We apologise for the delay. We will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay. We will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2023, 10:26
Official
Hi Aubrey
We apologise for the delay. We will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We apologise for the delay. We will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
28 Aug 2023, 10:46When will yoy
AM
Aubrey M's update28 Aug 2023, 10:46
Reviewer Update
When will yoy
AM
Aubrey M's updateReviewer Update
28 Aug 2023, 10:48When will you get back to me, and also now that the timeframe which you set yourselves has passed.
For how longer do you need time now?
For how longer do you need time now?
AM
Aubrey M's update28 Aug 2023, 10:48
Reviewer Update
When will you get back to me, and also now that the timeframe which you set yourselves has passed.
For how longer do you need time now?
For how longer do you need time now?
AM
Aubrey M's updateReviewer Update
28 Aug 2023, 11:57Please reply
AM
Aubrey M's update28 Aug 2023, 11:57
Reviewer Update
Please reply
Standard Bank's replyOfficial
28 Aug 2023, 12:19Hi Aubrey
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Aug 2023, 12:19
Official
Hi Aubrey
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
28 Aug 2023, 13:43You've never been in touch for any feedback previously, how then do I have to believe you will be in touch yet you can not confirm by when?
AM
Aubrey M's update28 Aug 2023, 13:43
Reviewer Update
You've never been in touch for any feedback previously, how then do I have to believe you will be in touch yet you can not confirm by when?
Standard Bank's replyOfficial
28 Aug 2023, 14:41Dear Aubrey
We have requested our team to get in contact with you.
We regret any delays in resolving this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have requested our team to get in contact with you.
We regret any delays in resolving this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply28 Aug 2023, 14:41
Official
Dear Aubrey
We have requested our team to get in contact with you.
We regret any delays in resolving this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
We have requested our team to get in contact with you.
We regret any delays in resolving this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
AM
Aubrey M's updateReviewer Update
29 Aug 2023, 10:01No one has called
AM
Aubrey M's update29 Aug 2023, 10:01
Reviewer Update
No one has called
Standard Bank's replyOfficial
29 Aug 2023, 11:05Good Day Aubrey
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 11:05
Official
Good Day Aubrey
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you .
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
29 Aug 2023, 11:29I don't have any patience left, which patience are you appreciating. You have been giving me multiple of false information with regards... You are not even bothering to give me a call to explain, except false promises that you'll call.
Can I have a number to call directly.
Can I have a number to call directly.
AM
Aubrey M's update29 Aug 2023, 11:29
Reviewer Update
I don't have any patience left, which patience are you appreciating. You have been giving me multiple of false information with regards... You are not even bothering to give me a call to explain, except false promises that you'll call.
Can I have a number to call directly.
Can I have a number to call directly.
Standard Bank's replyOfficial
29 Aug 2023, 13:04Dear Aubrey
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 13:04
Official
Dear Aubrey
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Our sincere apologies for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
31 Aug 2023, 16:03Since I got a call from +*** on the 29th, requesting to send documents I've already sent. I Told her that I've sent them. She said she'll sent me an email. Here I am still waiting.
You guys are playing around with me.
You guys are playing around with me.
AM
Aubrey M's update31 Aug 2023, 16:03
Reviewer Update
Since I got a call from +*** on the 29th, requesting to send documents I've already sent. I Told her that I've sent them. She said she'll sent me an email. Here I am still waiting.
You guys are playing around with me.
You guys are playing around with me.
Standard Bank's replyOfficial
31 Aug 2023, 16:11Hello Aubrey
Thank you for getting back to us, we have requested our agent to follow up and provide urgent feedback on this matter.
We apologize for any delays
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested our agent to follow up and provide urgent feedback on this matter.
We apologize for any delays
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply31 Aug 2023, 16:11
Official
Hello Aubrey
Thank you for getting back to us, we have requested our agent to follow up and provide urgent feedback on this matter.
We apologize for any delays
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested our agent to follow up and provide urgent feedback on this matter.
We apologize for any delays
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
AM
Aubrey M's updateReviewer Update
05 Sept 2023, 12:09Hi, may you kindly call me and update.
AM
Aubrey M's update05 Sept 2023, 12:09
Reviewer Update
Hi, may you kindly call me and update.
Standard Bank's replyOfficial
05 Sept 2023, 12:28Hi Aubrey
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2023, 12:28
Official
Hi Aubrey
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
11 Sept 2023, 09:26Your service is poor, the banker who called promised to get back to me by Friday as he was going to retrieve call records. I am still here to-date. And this attitude of your consultants asking showing no respect is pathetic.
AM
Aubrey M's update11 Sept 2023, 09:26
Reviewer Update
Your service is poor, the banker who called promised to get back to me by Friday as he was going to retrieve call records. I am still here to-date. And this attitude of your consultants asking showing no respect is pathetic.
Standard Bank's replyOfficial
11 Sept 2023, 09:38Dear Aubrey
Thank you for getting back to us, we have requested an urgent feedback to be provided in relations to the last update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested an urgent feedback to be provided in relations to the last update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply11 Sept 2023, 09:38
Official
Dear Aubrey
Thank you for getting back to us, we have requested an urgent feedback to be provided in relations to the last update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we have requested an urgent feedback to be provided in relations to the last update.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
AM
Aubrey M's updateReviewer Update
19 Sept 2023, 13:46Guys I'm still waiting for your call. Its more than 9 working days
AM
Aubrey M's update19 Sept 2023, 13:46
Reviewer Update
Guys I'm still waiting for your call. Its more than 9 working days
Standard Bank's replyOfficial
19 Sept 2023, 14:00Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 14:00
Official
Good Day
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
19 Sept 2023, 14:35Can I atleast be given a direct number to call, I can't wait any longer. This has inconvenienced my life severely. I can't take it anymore.
AM
Aubrey M's update19 Sept 2023, 14:35
Reviewer Update
Can I atleast be given a direct number to call, I can't wait any longer. This has inconvenienced my life severely. I can't take it anymore.
Standard Bank's replyOfficial
19 Sept 2023, 14:51Good Day Aubrey
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 14:51
Official
Good Day Aubrey
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
AM
Aubrey M's updateReviewer Update
19 Sept 2023, 15:36When should I expect a call?
AM
Aubrey M's update19 Sept 2023, 15:36
Reviewer Update
When should I expect a call?
Standard Bank's replyOfficial
19 Sept 2023, 15:40Hi Aubrey
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 15:40
Official
Hi Aubrey
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***