Bad service

Item: Standard Bank
Rating: 1
Author: karabo M

How does your atm not return my money after i tried to deposit and stated ''cash retracted' and I called the ***** line and all I get is a ref no. and that the query will be resolved by 20th...really? I have been your customer for over a decade and this is all I get...clearly its time for change. I have 3 accounts with you and I was about to open a business one, truly disappointed.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

13 Oct 2020, 16:20

Hello Karabo

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 Oct 2020, 16:20

Official

Hello Karabo

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

16 Oct 2020, 15:43

Good day Karabo,
kindly note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre

Standard Bank's reply16 Oct 2020, 15:43

Official