Bad Service

I am not happy with the standard bank services. On the 4th of January 2021. A R500 and R75 was deducted in my account and the reference of the R500 taken says Transfer std bank South Gate and I was not at South Gate on the 4th on January . I called the std bank customer care and I was told that I tried to do a transfer that was unsuccessful and it was taken to the std bank Suspension Account. And for me to sort this out I must go to South Gate and I am currently very far from the South.