bad service

I went to standard bank in site c to drawer money inside was advise I can only do that in site b or khayelitsha. I ask Phumelele to increase my limit so that I can do withdrawal outside. When he was busy looking into my account he said he can't help as I need to bring in proof of address since last year November . He can't change the limit for me . And sms was sent to me . I told him I never received an sms because if I did I would have done that because I'm using my account . This phone was ****** only had the phone beginning of January .now I cannot pay my sisters registration because I can't get money and I'm working I don't have chance to go inside the bank I am very disappointed with the service was recommending people to open standard bank accounts but I guess was wrong because communication is disgusting .