KA
Kelly-Anne Africa
1 reviews | Active since May 2011
14 Jan 2026, 10:27
Bad service
I submitted a request on the banking app on the 11th and sent all necessary documentation. Turn around time said 24hrs... its now been 4 days and no one called. I called the bank this morning and the lady assured me that they will call it an hour, its now been almost 3 hours and no call.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Jan 2026, 11:04Good day Kelly-Anne,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jan 2026, 11:04
Official
Good day Kelly-Anne,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
KA
Kelly-Anne Africa's updateReviewer Update
14 Jan 2026, 15:31It is half 15:30 and I made my call around 8:30 and still no call back after being promised an hour. This is just pathetic at this point
KA
Kelly-Anne Africa's update14 Jan 2026, 15:31
Reviewer Update
It is half 15:30 and I made my call around 8:30 and still no call back after being promised an hour. This is just pathetic at this point
KA
Kelly-Anne Africa's updateReviewer Update
14 Jan 2026, 16:09Will I be getting my call before end of business day?
KA
Kelly-Anne Africa's update14 Jan 2026, 16:09
Reviewer Update
Will I be getting my call before end of business day?
KA
Kelly-Anne Africa's updateReviewer Update
14 Jan 2026, 17:37Clearly not
KA
Kelly-Anne Africa's update14 Jan 2026, 17:37
Reviewer Update
Clearly not