Bad service

Dear Standard Bank

I'm am very disappointed at the level of service we have recieved from the Springfield park branch. My wife and I went in so she can update her personal details which was a change of surname so she can obtain her salary in her account from her company , we stood for 2 hours in the queue only to be told that they require her original marriage certificate. Our argument was simple that there was no need for us to submit our marriage certificate due to the fact that her new ID reflected her new surname and we just needed it changed as per her ID document.

I spoke with the manager and she refused to assist us and she was rude to us and accussed me of threatening her when I told her we need this issue resolved by today or we will be changing our banks.

If this service issue has not been dealt with and if I am not contacted by your bank with regards to this issue by end of this week then myself and my wife will be closing our accounts and changing our banks.

This experience was so unprofessional and showed disregard for us as loyal customers who have been banking with standard bank for many years.

Regards Gerald