JA
Jahaan A
1 reviews | Active since Nov 2018
28 Nov 2021, 09:54
Bad service
We purchased electricity yesterday and we have still not received the token number.
We've called Standard Bank numerous times to advise that we are still waiting on our sms, everytime we explain this to the consultants, we are put on hold for so long that we run of Airtime and have to buy again. When we eventually call again and have to explain ourselves again, the same thing happens. Yet no one takes the initiative to try and call us back or send the sms that we have been waiting for since yesterday. Very bad service and we are extremely disappointed
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Standard Bank's replyOfficial
29 Nov 2021, 09:58Dear Jahaan A
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Nov 2021, 09:58
Official
Dear Jahaan A
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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